Customer Support Specialist
GovOSGuadalajara, Jalisco, Mexico
Posted September 10, 2025
Full Time
About the Company
GovOS is a leading provider of transaction and compliance software for state and local governments. Offering secure cloud-based solutions including e-signatures, automated paperwork, mobile-friendly services, and online form templates, GovOS helps governments maximize revenue, increase compliance, reduce costs, and meet citizen demand for modern self-service transactions.
Job Description
GovOS is seeking a Customer Technical Support Specialist to assist clients with their system usage and issues. The role focuses on providing expert support via email, phone, and Team call, troubleshooting system problems, and creating documentation. It demands a customer-centric approach and efficient problem-solving skills.
Requirements
- 6 months in a support role or an equal amount of system knowledge
- 2 years of SaaS Technical Support experience
- Online interfaces including ticket management, email, and chat functions
- Experience handling high volume, high-stress work environments
- Problem-solving skills and self-serve triage abilities
- Superb organizational skills and attention to detail
- Strong verbal and written communication skills
- Demonstrated ability to juggle multiple tasks
- Strong customer orientation
Benefits
- Hybrid modality
- Leadership and career development opportunities
- Free major medical
- Free Emergency abroad insurance
- Free Dental insurance
- Life insurance
- Paid holidays
- Christmas Bonus
- Vacation Premium
- Savings fund contribution
- Restaurant Card contribution
- Grocery Ticket contribution
- Wellness stipend