IT Support Technician
DBM GLOBAL INCPhoenix, Arizona, United States
Posted November 5, 2025
Full Time
About the Company
DBM Global Inc., majority-owned by Innovate Corp., is a leading structural steel and industrial construction firm serving commercial and industrial markets. The company delivers end‑to‑end construction solutions—including design‑assist, engineering, BIM modelling and coordination, steel fabrication, erection, sitework, MEP, piping, equipment installation, and modular manufacturing—through its 11 advanced shops covering over 1.8 million square feet. DBM Global’s distinctive advantage lies in its scale, operational flexibility, and integrated project delivery model, which combine building expertise, an innovative mindset, and a collaborative approach to consistently produce world‑class value for clients. The firm also offers specialized services such as rebar detailing, connection design, and forensic modelling and animation, reinforcing its position as a comprehensive solutions provider in the industry.
Job Description
Our Employee Value Proposition: Critical to the needs of our IT Department, the IT Support Technician will be responsible for serving business end-user needs via our internal ticketing system at our Phoenix, AZ office. In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits.
Requirements
- Device imaging, configuration, and setup for new hires across North America.
- Maintaining and updating Asset Management systems across companies for end user devices.
- Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
- Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
- Service Desk knowledge base management. Creating, updating, and improving support procedures.
- Maintain accounts, software, and hardware compliance to meet IT security standards.
- Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
- Execute business support standards, processes and procedures, and guidelines for incident management.
- Work closely with the IT Service Delivery Manager to recommend and implement process improvements.
- Proactively learn and train other staff members in new product and service technologies.
- Engage with remote team members for support when needed.
- Working knowledge of the ITIL framework.
Benefits
- Comprehensive health insurance benefits
