Customer Specialist I
DealerOn, Inc.Rockville, Maryland, United States
Posted October 30, 2025
43888 - 51900 USD year
Full Time
About the Company
DealerOn is a leading provider of online marketing solutions for automotive dealerships across North America. Specializing in award-winning websites, advanced SEO architecture, and human-touch SEM, DealerOn guarantees results and sets itself apart with its commitment to delivering superior digital marketing services. Founded on the principle that coming through with promises is non-negotiable, DealerOn's unique approach ensures clients consistently meet their customer expectations.
Job Description
The Customer Specialist I (CS I) role at DealerOn involves providing technical support to DealerOn customers through multiple contact channels. This mid-level position requires building technical expertise, demonstrating a consultative approach, and enhancing customer experience. The role involves resolving issues within contracted service levels and contributing to improving DealerOn’s products and processes.
Requirements
- Be an active member of the support team.
- Invest in ongoing personal skills development.
- Demonstrated knowledge and experience in multiple processes, functions, and technologies.
- Excellent communication skills.
- Ability to manage workload and prioritize tasks.
- Proficiency in MS Office Suite, Salesforce Service Cloud, and other technologies.
Benefits
- Medical, dental and vision insurance
- Company matched 401K plan
- Flexible PTO + Sick Leave
- Paid Parental Leave
- Voluntary supplemental Life Insurance
- Voluntary long-term/short-term disability insurance
- Voluntary Pet Insurance
- Optional Healthcare/Dependent Care FSA Account
