Agent Success Manager

Decagon is a leading conversational AI platform that empowers every brand to deliver concierge customer experience. We're an in-office company driven by a shared commitment to excellence and velocity. We're looking for a founding member of our Agent Success team to partner with customers to guide deployments, support adoption, and ensure they have the tools and insight they need to achieve meaningful outcomes.

Requirements

• 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
• Strong interpersonal, persuasion and teamwork skills
• Business understanding of GTM sales teams and processes
• Strong technical acumen and passion for the overall agent building process

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible vacation policy—take what you need to recharge
• Daily meals and snacks to keep you energized and focused