Agent Success Manager

Decagon is a conversational AI platform empowering every brand to deliver concierge customer experience. We're a high-growth company looking for a founding member of our Agent Success team to shape how customers use and gain value from our product.

Requirements

• 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
• Strong interpersonal, persuasion and teamwork skills
• Business understanding of GTM sales teams and processes
• Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible vacation policy—take what you need to recharge
• Daily meals and snacks to keep you energized and focused