The IT Support Specialist is responsible for ensuring the smooth operation of computer systems, networks, and hardware across the APAC and Paris regions. The role involves providing timely technical support, maintaining IT infrastructure, and implementing improvements to enhance company operations.
Requirements
- At least 2-3 years of experience in IT support, helpdesk, or a similar technical role
- Strong understanding of Windows environments, network fundamentals, and general IT hardware/software
- Knowledge of Microsoft 365 (O365) administration and support (Outlook, Teams, SharePoint, OneDrive, etc.)
- Ability to clearly explain technical issues to both technical and non-technical users
- Proficiency in troubleshooting, resolving technical issues, time management, and organizational skills
- Experience with user account management and network support
- Ability to provide both in-person and remote technical support
- Strong problem-solving, communication, and organizational skills
Benefits
- Airtable support
- Implementation and maintenance of disaster recovery plans
- Compliance with software licensing laws and usage guidelines
- Vendor coordination
- Accurate records of IT assets, software licenses, and service/repair logs
- Network administration and ongoing support
- Equipment repair and replacement
- Technology testing and improvements
