Customer Service Operations Manager

Defense Holdings, Inc. is seeking a Customer Service Operations Manager to oversee and manage the customer service team, ensuring high levels of client satisfaction and operational efficiency.

Requirements

• Supervise and guide the customer service team to meet performance targets.
• Foster a positive and productive team culture focused on client satisfaction.
• Conduct training and development to enhance team skills and capabilities.
• Oversee daily customer service operations and ensure efficient processes.
• Develop and implement strategies to enhance customer service quality.
• Analyze customer service metrics to identify areas for improvement.
• Serve as the primary point of contact for client escalations and concerns.
• Work closely with clients to understand their needs and ensure satisfaction.
• Collaborate with internal teams to resolve issues and provide solutions.

Benefits

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities