Customer Service Operations Manager
Defense Holdings, Inc.St. Louis, Missouri, United States
Posted March 14, 2026
Full Time
About the Company
Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients.
Job Description
Defense Holdings, Inc. (DHi) is seeking a Customer Service Operations Manager to oversee and manage the customer service team, ensuring high levels of client satisfaction and operational efficiency.
Requirements
- Supervise and guide the customer service team to meet performance targets.
- Foster a positive and productive team culture focused on client satisfaction.
- Develop and implement strategies to enhance customer service quality.
Benefits
- Competitive base salary (commensurate with experience)
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) and Holidays
- Life and Disability Insurance
- Professional development opportunities