Customer Service Operations Manager
Defense Holdings, Inc.Jackson, Mississippi, United States
Posted March 14, 2026
Full Time
About the Company
Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients.
Job Description
Defense Holdings, Inc. (DHi) is seeking a Customer Service Operations Manager to oversee and manage the customer service team, ensuring high levels of client satisfaction and operational efficiency.
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field.
- 5+ years of experience in customer service management or operations.
- Proven leadership experience in managing teams and improving operational efficiency.
- Strong problem-solving skills and ability to resolve complex issues.
- Excellent verbal and written communication skills.
Benefits
- Competitive base salary (commensurate with experience)
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) and Holidays
- Life and Disability Insurance
- Professional development opportunities