Technical Support Manager
DelineaDes Moines, Iowa, United States • Lehi, Utah, United States
Posted February 2, 2026
Full Time
About the Company
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise.
Job Description
Delinea is seeking a Technical Support Manager to lead a team of engineers delivering exceptional technical support across Delinea's product suite. The Technical Support Manager ensures customers receive a world-class experience through engaged issue resolution, data driven insights, and a culture of accountability.
Requirements
- BS degree or equivalent (Computer Science or Computer Engineering preferred)
- 3+ years of direct personnel management experience in an enterprise support organization
- Working knowledge or technical foundation in areas such Microsoft Active Directory, Kerberos, LDAP, Directory Services, SSO, SAML, *Nix systems, and MDM concepts etc.
- Familiarity of cloud technologies such as Azure, AWS, Docker, Kubernetes or GCP
- Excellent communication and presentation skills (English required, additional languages a plus)
- Experience managing escalations and communicating effectively with both customers and internal stakeholders
- Ability to travel occasionally
Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays
