Manager, Technical Support - UK
DelineaHome Office (Belfast)
Posted February 2, 2026
Full Time
About the Company
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise.
Job Description
We're seeking an experienced and self-driven Technical Support Manager to join our outstanding team. This individual is responsible for leading a team of engineers who provide analysis and resolution of issues across our platform.
Requirements
- BS degree or equivalent (BS degree in Computer Science / Computer Engineering is a plus)
- 8+ years of experience in an Enterprise Customer Support Organization, with a minimum 5 years of direct personnel management experience
- Experience with process improvement methodologies/frameworks such as ITIL, Six Sigma
- Excellent English communication and presentation skills (both verbal and written). Skill in a second applicable language is a definite advantage.
- Strong negotiation and objection handling skills
- Knowledge of Microsoft Active Directory, Kerberos, LDAP and directory technologies (highly desirable)
- Strong technical aptitude and know-how of Single Sign-On, SAML, *Nix systems, Mobile Device Management (MDM) concepts
- Prior experience of Delinea products is a huge plus.
- Ability to travel on occasion
Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.