ServiceNow Business Analyst Lead - Operate

ServiceNow Business Analyst Lead - Operate. Deloitte is looking for a ServiceNow Business Analyst Lead to lead a small team to deliver application maintenance and support (AMS) services to one or more of our clients. The ideal candidate will have minimum 5 years’ experience with the ServiceNow platform, with at least 2 years in application maintenance and support.

Requirements

• Minimum 5 years’ experience with the ServiceNow platform, with at least 2 years in application maintenance and support
• Minimum 2 years’ experience in leading other resources such as assigning work to them, monitoring their progress, assessing the quality of their work, and providing feedback to them
• Strong written and verbal communication skills in English
• French is also desirable but not required
• Experience in both implementation projects and application support environments is an asset
• Strong interpersonal skills are important

Benefits

• $4,000 per year for mental health support benefits
• $1,300 flexible benefit spending account
• Firm-wide closures known as 'Deloitte Days'
• Dedicated days of for learning (known as Development and Innovation Days)
• Flexible work arrangements and a hybrid work structure