Oversee daily activities in the Provider Onboarding department to maximize employee productivity and quality of work, accuracy and timeliness of provider contracting, credentialing, directory accuracy, and servicing tasks.
Requirements
- Supervise staff including staff evaluation and performance monitoring
- Train and coach staff to assist in professional development and ensure superior work quality
- Develop and oversee the maintenance of training and procedure manuals
- Ensure work and projects are completed accurately and within schedules
- Monitor workload and inventory within the department to determine appropriate allocation of staff/resources
- Manage cross-functional communication regarding service levels, department initiatives, issue resolution, and other items that may impact performance guarantees and service to the providers
- Manage identified process improvement and escalation issues related to provider contracting and credentialing and provide recommendations to leadership
- Prepare and maintain productivity and inventory reporting statistics
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
