Senior Customer Success Manager
DemandTecColorado, United States
Posted October 17, 2025
Full Time
About the Company
DemandTec believes that long-term customer success is the cornerstone of their growth.
Job Description
DemandTec is seeking a Senior Customer Success Manager to be a trusted advisor and strategic partner to enterprise and CPG customers. This role involves driving adoption, satisfaction, retention, and expansion, with a focus on proactive engagement and delivering exceptional value. Success is measured by key metrics like NPS, GRR, and customer advocacy.
Requirements
- Develop and manage custom Success Plans with measurable business outcomes.
- Build deep relationships with key stakeholders, including C-level executives.
- Lead Quarterly Business Reviews (QBRs) to assess product adoption.
- Serve as the primary point of contact for assigned accounts and guide them through onboarding.
- Collaborate with Marketing to develop customer advocacy programs.
