Software Support Engineer

Dematic's Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach.

Requirements

• Assumption of on-call duties in an international environment
• Service delivery manager for new and long-term existing customers
• Carrying out software support incl. documentation of incoming.service cases including a description of solutions
• Project collaboration in software projects (CS, MU, PS, IS)
• International project commissioning and after-go-live support
• Service support for existing customers (WCS, MFC)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance