Expertise Centre Manager
Descartes Systems GroupWaterloo, Ontario, Canada
Posted February 2, 2026
Full Time
About the Company
Descartes is a logistics and supply chain technology company that helps businesses move goods, information, and people where they're needed, when they're needed.
Job Description
Descartes is a logistics and supply chain technology company seeking an Expertise Centre Manager to lead a remote technical support team serving customers across EMEA. The role involves customer-centric leadership, technical problem-solving, and driving improvements in service delivery.
Requirements
- Proven experience managing a technical support or client services team
- Strong background in a technical, business-critical environment
- Ability to lead calmly and effectively in high-pressure, 24/7 environments
- Strong customer-centric mindset with a solutions-driven approach
- Excellent communication, documentation, and presentation skills
- Experience handling multiple concurrent incidents and competing priorities
- Strong analytical and troubleshooting capabilities, including log file analysis
Benefits
- Competitive compensation
- Great benefits
- Remote and flexible work hours
- Opportunity to join a company on an awesome mission with a great existing team and trajectory
