Customer Delivery Manager
Diebold NixdorfThailand
Posted December 9, 2025
Full Time
About the Company
Diebold Nixdorf is a global company operating in multiple locations and entities. We value diversity and are an equal opportunity employer.
Job Description
As the Customer Delivery Manager, you are accountable for the delivery of end-to-end Services to Banking customers and for the delivery of high-quality services. You will work closely with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set.
Requirements
- Achieving Service Level Agreement
- Improving Customer satisfaction through NPS surveys and other customer sat reviews
- Managing Commercial and Incident escalations
- Account owner of the Incident, Request, Change and Escalation processes
- Effectively communicate to our stakeholders
- Ability to work as Project Manager for the acumen to ensure project related commitments to customers are delivered on time and to the quality levels desired
- Manage internal delivery units to drive outcomes and resolve customer escalations
- Building strong relationships with our customers as well as internal delivery units to ensure efficient outcomes
- Develop a clear awareness of revenue and costs within their respective accounts to ensure there is a healthy Gross Margin delivered