Data Entry/Retention Agent
Digicel GroupCity of Georgetown, Demerara-Mahaica, Guyana
Posted January 6, 2026
Full Time
About the Company
Digicel Group is a leading total communications and entertainment provider serving over 14 million customers across the Caribbean, Central America, and Asia Pacific. The company offers cutting-edge mobile services, superfast broadband, and high-quality home entertainment through its advanced fiber network. Driven by innovative technology and a dedicated workforce, Digicel also prioritizes community empowerment and sustainability.
Job Description
The Data Entry/Retention Agent is responsible for accurately updating customer records, processing service requests, and supporting retention efforts. This role serves as a critical link between sales, service delivery, and customer care teams to ensure seamless workflow, compliance, and improved customer experience.
Requirements
- Accurately input, update, and maintain customer information across CRM, billing, and service-order platforms.
- Handle outbound and inbound retention calls to proactively address customer concerns and prevent churn.
- Process account modifications, service upgrades/downgrades, disconnections, and retention requests.
Benefits
- Paid Time Off