Customer Experience Specialist
DigiCertRiga, Latvia
Posted September 17, 2025
Full Time
About the Company
DigiCert is a leading provider of digital trust solutions, offering a comprehensive range of security services including SSL certificates, extended validation (EV) SSLs, IoT security, managed PKI, and encryption technology. Trusted by 90% of Fortune 500 companies, DigiCert ensures secure data connections and identity management across various sectors, from enterprises to governments.
Job Description
We are seeking a Customer Experience Specialist to be the key point of contact for customers, delivering support via internal systems, live chat, and email. The role focuses on advising clients on product selection, installation, and troubleshooting, ensuring a positive customer experience. Strong IT knowledge and problem-solving skills are essential.
Requirements
- Fluency in Russian and English, both written and verbal
- Good knowledge in IT
- Responsibility, punctuality, and attention to detail
- Self-reliance and ability to find effective solutions
- Confident computer skills
- Willingness to learn and grow in the field
- Willingness to work rotational shifts
- Previous experience in customer support or IT-related roles
Benefits
- Health insurance
- Flexible work schedule
- Training and individual growth approach
- Performance bonus
- Education, wellness and lifestyle support
