Senior Helpdesk Specialist
DMIBaltimore, Maryland, United States
Posted October 27, 2025
Full Time
About the Company
DMI is a leading provider of comprehensive digital services and technology solutions, specializing in end-to-end managed services such as enterprise mobility, cybersecurity, cloud operations, and application development. Serving federal, state, local agencies, and commercial enterprises globally, DMI is recognized for delivering secure, efficient, and cost-effective solutions that drive measurable results. With a focus on innovation and customer-centricity, DMI offers a wide range of services including strategic consulting, digital transformation, AI and automation, and more.
Job Description
DMI is seeking a Senior Helpdesk Specialist to join their team. The role involves assisting users with computer and software issues, providing remote support, and ensuring ticket quality. The company focuses on managed IT services, and DMI is a recognized leader in the digital services industry.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field
- Minimum of 7 years of enterprise IT experience
- Minimum of 3 years of experience using JIRA/ServiceNow
- Minimum of 3 years of LAN/Switching/Wireless Access Point support
- Minimum of 3 years of enterprise antivirus management experience
- Proficiency in MS Windows, Active Directory, and Microsoft Office Suite
Benefits
- Generous 401k matches
- Life and disability insurance
- Financial wellness tools
- Performance reviews
- Tuition assistance
- Healthcare coverage
- Wellness programs
- Referral bonuses
- Service anniversaries
- Virtual health visits
- Commuter perks
- Pet insurance
