Customer Support
DolarAppLondon, England, United Kingdom • São Paulo, Brazil • Mexico City, Mexico • Buenos Aires, Autonomous City of Buenos Aires, Argentina • Bogota, Bogota, Capital District, Colombia
Posted January 27, 2025
Full Time
About the Company
DolarApp provides a global financial system for personal and international transactions through a mobile app.
Job Description
Handle customer complaints, solve problems, and provide tailored solutions within tight timeframes. Collaborate with the Operations team to find optimal solutions and propose product improvements.
Requirements
- Fluency in Spanish and English, verbal and written
- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
- Eager to work hard and go the extra mile to make our customers happy
- Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of DolarApp
- Resourcefulness, with attention to detail and due diligence
- Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
Benefits
- Competitive salary
- Sign-on stock options bonus, so you become part of the success of the company
- Discretionary performance bonus (stock options)
- Paid annual leave
- Latest technology to work with
- Strong team that will help you improve your skills
