Head of Customer Support
DolarAppBuenos Aires, Autonomous City of Buenos Aires, Argentina • Bogota, Bogota, Capital District, Colombia • São Paulo, Brazil • Mexico City, Mexico • London, England, United Kingdom
Posted December 4, 2025
Full Time
About the Company
Fast-growing fintech transforming how Latin America manages finances
Job Description
Join a fast-growing fintech as the Head of Customer Support and be a crucial part of the company's transformation in Latin America. Build and lead the Customer Support function, ensure excellent service, and drive product improvements.
Requirements
- Fluency in English and Spanish (Portuguese is a plus)
- At least 5 years of experience in Customer Support functions
- Experience as a CS Lead or Support Operations Lead
- Problem Solving skills
- Systems-mindset
- Data-driven decision-making
- SQL skills (basic queries)
- Data analytics tools experience
- People management experience (large teams)
Benefits
- Competitive salary
- Sign-on equity bonus
- Discretionary performance equity bonus
- Latest technology
- Strong team
