Customer Care Team Lead
doolaBengaluru, Karnataka, India • New York, New York, United States • Santiago Metropolitan Region, Chile • Mexico City, Mexico City, Mexico • Vicente López, Buenos Aires, Argentina • Bogota, Bogota, Capital District, Colombia
Posted April 16, 2025
Full Time
About the Company
Doola is a platform that simplifies the process of forming and running US businesses, offering services such as LLC formation, bank account setup, mailing address provision, business phone numbers, tax filing, and access to various partner perks. With its user-friendly interface and comprehensive suite of offerings, Doola aims to make starting and managing a US business accessible and efficient for entrepreneurs worldwide.
Job Description
doola is seeking a Customer Care Team Lead to manage a team of Customer Care Agents and Account Managers. The role focuses on developing talent, ensuring high-quality support, resolving escalations, and driving operational excellence. The ideal candidate will have a strong background in coaching and mentoring and thrive in a fast-paced, high-growth environment. This is a remote position.
Requirements
- 3+ years of experience in a customer support or success leadership role
- Demonstrated ability to coach, develop, and motivate teams
- Experience handling escalated customer issues with professionalism and sound judgment
- Strong QA and process improvement background
- Proven ability to manage competing priorities and tight deadlines
- Exceptional communication, organizational, and problem-solving skills
- Data-driven mindset with a focus on team performance and customer satisfaction
- Comfortable working in a fast-paced, high-growth environment
Benefits
- Opportunity to work with a dynamic and innovative company
- Collaborative and supportive team environment
- Competitive compensation package
