Team Lead Customer Care (w/m/x/d)
MILES Mobility GmbHBerlin, Germany • China
Posted September 25, 2025
Full Time
About the Company
MILES is a leading shared mobility provider offering carsharing, rental, and subscription services across Germany. Founded in 2016 by Alexander Eitner and Florian Haus, MILES aims to reduce private car ownership by providing flexible, sustainable, and accessible mobility options. The company's station-independent model allows users to rent cars anywhere for up to 30 days or subscribe for periods ranging from one month to two years, inclusive of tax, maintenance, and insurance.
Job Description
MILES is seeking a Customer Care Team Lead to lead a team of Customer Care Superheroes focused on creating a positive work environment and ensuring excellent service. The role involves managerial and disciplinary leadership, goal setting, employee development, and team cohesion. MILES values innovation, data-driven decision-making, and social responsibility.
Requirements
- Several years of experience in leadership positions in customer service, customer care or customer success
- Hands-on mentality and a diverse work environment
- Strong communication skills (German and English)
- Analytical, structured, and solution-oriented approach
- Confident demeanour and strong communication and presentation skills
Benefits
- Mobility credits
- Fitness discounts
- Retailer discounts
- Home Office
- Pension plan
- Development opportunities
- Social contribution
