Customer Success Specialist

The Customer Success Specialist will work with the In-Store division at DoorDash to help customers achieve their business goals through creative problem-solving and customer-centric approach. The role involves managing customer health and adoption, developing success plans, and analyzing data to optimize revenue. The ideal candidate has 2+ years of experience in Customer Success or Account Management, excellent communication skills, and a passion for helping customers succeed.

Requirements

• 2+ years of experience working in a Customer Success or Account Management role
• Excellent verbal and written communications skills
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Experience building and implementing systems and processes for internal communication
• Ability to manage multiple projects while paying attention to detail
• Passion for helping customers succeed and natural curiosity for understanding business challenges and solving problems
• Thrives in collaborative environments and can work seamlessly with cross-functional teams

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program