Team Leader - Customer Success Department

dopay is a fintech company transforming payroll and financial inclusion for emerging markets, particularly in Egypt. They are seeking a Team Leader in Customer Success to oversee a team, drive customer satisfaction, and ensure the successful delivery of services. This role involves close collaboration with other teams and a focus on customer retention and growth.

Requirements

• 3+ years of experience in customer success or account management
• 1+ year in a leadership capacity
• Proven ability to manage and develop a high-performing team
• Experience with customer success platforms (Hubspot, helpdesk)

Benefits

• Competitive salary and bonus
• Opportunities for professional growth and career development
• A dynamic and collaborative work environment
• Work-life balance initiatives and wellness programs
• Medical insurance