Product Manager II, CX

DraftKings is looking for a Product Manager II, CX to lead high-impact initiatives that transform how we support our CX agents and serve players. The role involves owning the roadmap for our Customer Platform, delivering scalable, AI-powered solutions that streamline workflows, reduce manual effort, and enable smarter, faster service.

Requirements

• At least 5 years of experience in Product Management, ideally focused on platforms or customer experience
• Hands-on experience with AI product development, including prompt iteration, model evaluation, and governance
• Strong data fluency and ability to align product strategy with measurement and reporting infrastructure
• Solid understanding of APIs, integrations, and data pipelines, with experience partnering closely with technical teams
• Track record of managing complex roadmaps and delivering high-impact features in fast-paced environments
• Strong stakeholder management and communication skills, with the ability to influence at multiple levels
• Curiosity for CX operations and a passion for building tools that reduce friction and improve workflows
• Bachelor’s Degree in a related field such as Computer Science, Business, or Information Systems

Benefits

• Bonus
• Equity
• Benefits as applicable