Senior Product Manager, CX AI Intelligence

As a Senior Product Manager, AI CX Intelligence, you'll define how AI transforms the customer experience at DraftKings. You'll lead strategy and execution across agent tools, automation frameworks, and conversational systems that improve satisfaction and efficiency at scale.

Requirements

• Define and drive the AI roadmap for Customer Platform, aligning product investments with customer needs and business goals
• Launch tools for customers, agents, and VIP hosts, including copilots, summarization features, and automations built with MCP, Agent to Agent, and n8n
• Translate user feedback, conversation data, and performance metrics into product opportunities that reduce friction and increase scale
• Set and monitor KPIs for resolution time, experience quality, automation rates, and agent productivity to inform iteration
• Ensure AI deployments meet DraftKings' standards for privacy, transparency, and fairness through close collaboration with Legal, Compliance, and Security
• Mentor product managers to balance technical depth with customer empathy and operational execution
• Partner with AI Platform, Product, and Operations teams to align infrastructure, data strategy, and experience design

Benefits

• Bonus
• Equity
• Benefits as applicable