IT Director - Application Delivery Marketing, Sales, and Service

The IT Director for Marketing, Sales, and Service will lead the strategic direction, implementation, and optimization of Salesforce and other technical solutions across the enterprise.

Requirements

• Develop and execute a comprehensive Marketing, Sales, and Service technology roadmap aligned with corporate objectives.
• Lead Salesforce governance and change management initiatives across the enterprise partnering with the Operating Companies.
• Champion Salesforce and Marketo as a platform for digital transformation and customer engagement.
• Build and manage a high-performing Salesforce team, including hiring, mentoring, and performance evaluation.
• Oversee end-to-end delivery of Salesforce projects, ensuring timely execution and budget adherence.
• Establish and enforce development lifecycle standards and agile delivery practices.
• Architect scalable Salesforce solutions that integrate with ERP, CPQ, eCommerce, and other platforms.
• Collaborate with Sales, Marketing, Service, and Operations leaders to identify and prioritize Salesforce initiatives.
• Translate business requirements into technical specifications and actionable plans.
• Provide executive-level reporting and insights through dashboards and analytics.
• Drive exploration of new technologies and implement low-cost proof of concepts to validate business cases.