Teamleiter Kundenservice Energie (m/w/d)

We are E WIE EINFACH GmbH, a energy provider with a seat in Cologne, looking for a Customer Service Team Lead Energy to lead an in-house customer service team of energy specialists who help our customers with all issues.

Requirements

• Multi-year leadership experience (min. 2 years) in B2C service, whether in-house or with a service provider
• Experience with energy-related topics is beneficial but not mandatory
• Very good German and good English language skills in word and writing
• Security in handling customer-relevant situations and a clear, reliable communication style
• A structured working method and the willingness to make decisions and drive topics forward
• Experience with agile working methods and/or participation in agile projects is beneficial

Benefits

• Performance-based remuneration
• 30 days of vacation per year
• Subsidization of the job ticket
• Free parking spaces