Customer Success Specialist

EarthCam is seeking a Customer Success Specialist to join their growing team. This role involves overseeing the end-to-end customer lifecycle, engaging customers proactively, developing customer success plans, and ensuring high customer satisfaction and product adoption. The position is for an on-site position in Upper Saddle River, New Jersey.

Requirements

• Oversee the end-to-end customer lifecycle
• Engage assigned customers proactively
• Develop customer success plans
• Maintain proper customer information hygiene
• Support incoming help requests
• Track and record problem-solving process

Benefits

• Excellent salaries
• Bonuses
• Health insurance
• Dental and vision insurance
• 401K Plan
• Paid time off
• Paid holidays
• Bicycles
• Team BBQs
• Annual company Olympics