Customer Success Associate

GovPilot is a fast-growing SaaS company transforming local government operations through powerful, cloud-based software. We're building a team of customer-focused professionals dedicated to helping local governments succeed through technology.

Requirements

• Build and maintain strong relationships with an assigned portfolio of customers
• Serve as the main point of contact for day-to-day inquiries and support needs
• Monitor product usage and customer engagement to identify risks and opportunities
• Conduct regular check-ins and training sessions to support adoption and satisfaction
• Partner with internal teams to address customer needs
• Track customer activity and maintain accurate notes in CRM systems
• Support renewals by ensuring customers see ongoing value in GovPilot's platform

Benefits

• Opportunity to work with local governments and contribute to their success
• Chance to be part of a fast-growing SaaS company
• Competitive salary and benefits package
• Opportunities for professional growth and development