Branch Operations Lead

East West Bank, a member of the Nasdaq-listed East West Bank, is seeking a Branch Operations Lead to deliver a high-touch, technologically advanced customer banking experience. The role involves assisting customers with their financial needs, supervising branch staff, and contributing to sales, service, and operational excellence. East West Bank emphasizes career growth opportunities and supports staff in digital skill development.

Requirements

• High school diploma or general education degree (GED)
• 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
• Strong working knowledge of branch operations
• Familiarity with standard branch technology and teller equipment
• Strong problem-solving, decision-making, and customer-service skills