Branch Operations Lead
East West BankCalifornia, United States • Maryland, United States
Posted November 1, 2023
48000 - 54000 USD year
Full Time
About the Company
East West Bank, founded in 1973 with operations in the U.S. and Asia, is a leading financial institution offering commercial banking, retail banking, and wealth management services. Known for its multicultural expertise and commitment to integrity, East West Bank serves businesses and community members seeking global opportunities in real estate, entertainment, private equity, high-tech, and aviation industries.
Job Description
East West Bank is seeking a Branch Operations Lead to join their team and provide high-touch, high-tech banking experiences. This role involves assisting customers with financial needs, supervising a branch team, and supporting the Assistant Branch Manager in achieving sales, service, and operational excellence. The position offers ongoing training and career advancement opportunities.
Requirements
- Assist customers with financial needs (cash, deposits, loans)
- Supervise branch staff and provide guidance
- Train junior branch staff on product offerings and processes
- Refer customers to appropriate resources (Business Relationship Managers, Financial Consultants)
- Provide digital banking support
- Complete branch certifications and audits