Lead Customer Resolution Executive
EasyJetEngland, United Kingdom
Posted January 12, 2026
Full Time
About the Company
easyJet holidays is a UK-based tour operator committed to providing brilliant holidays at unbeatable prices, with a mission to make sustainable travel affordable and accessible to everyone.
Job Description
We are recruiting for a Lead Customer Resolution Executive to join our easyJet holidays Customer & Operations Team on a permanent basis. The role involves leading a team of Customer Resolution Executives, refining our communication with customers, and improving our quality assurance processes.
Requirements
- Significant experience in customer service, including leading a team and managing performance effectively
- Experience of leading an operational team, with a proven track record in performance management
- An effective communicator with an ability to simply explain complex information
- A commercial mindset, and can balance customer service against other business requirements
- A track record of high-level engagement with a broad range of stakeholders both internally and externally
- A real focus on customer satisfaction and delivering high levels of customer service
Benefits
- Competitive base salary
- All-inclusive benefits package
- Company-wide bonus scheme
- Private healthcare
- 5% pension contribution
- Variety of share options
- Life assurance
- Flexible benefits
- Heavily discounted flights
- Free easyJet Plus membership
- Annual holiday vouchers
- Generous annual leave entitlement