Lead Customer Resolution Executive

Lead Customer Resolution Executive to join easyJet holidays on a permanent basis, reporting directly to the Change and Resolution Manager, leading a team of Customer Resolution Executives, and refining communication with customers and improving processes.

Requirements

• An experienced customer professional with significant experience in the travel industry.
• Experience of leading an operational team, with a proven track record in performance management.
• An effective communicator with an ability to simply explain complex information.
• A commercial mindset, and can balance customer service against other business requirements.
• A real focus on customer satisfaction and delivering high levels of customer service.
• A focused, analytical mind, the ability to connect the dots and identify the big picture.
• Ability to drive continuous improvement through feedback and customer insight.
• Exceptional organisational skills and ability to work and influence across all levels within the organisation.
• Effective communicator, with outstanding quality of both written and oral presentations.
• Be adaptable, curious, and up for a challenge
• Previous experience of using Salesforce would be beneficial.

Benefits

• Company-wide bonus scheme
• Private healthcare
• 5% pension contribution
• Variety of share options
• Life assurance
• Flexible benefits
• Heavily discounted flights
• Free easyJet Plus membership
• Annual holiday vouchers
• Generous annual leave entitlement