Customer Success Manager III
EasyPostLehi, Utah, United States
Posted October 27, 2025
80000 - 106000 USD year
Full Time
About the Company
EasyPost is a shipping API designed to simplify logistics for eCommerce businesses. By integrating once with EasyPost, companies can efficiently manage carriers, generate shipping labels, track packages in real-time, and insure shipments, all while focusing on business growth. Known for solving complex logistics problems faster, smarter, and cheaper, EasyPost serves major retailers and is expanding rapidly.
Job Description
EasyPost, a YC unicorn and shipping technology company, is seeking a Customer Success Manager III to build and maintain strong customer relationships. The CSM will focus on understanding customer needs, providing personalized support, and escalating issues to ensure customer success and satisfaction. This role is critical to EasyPost's mission of simplifying shipping for businesses.
Requirements
- Build and nurture long-term relationships with customers.
- Identify customer needs and growth plans.
- Escalate issues to internal stakeholders.
- Maintain customer data.
- Conduct weekly/monthly/quarterly check-ins.
Benefits
- Comprehensive medical, dental, vision, and life insurance
- Competitive compensation package
- Equity
- Monthly work from home stipend
- Flexible work schedule
- Paid time off
- Collaborative culture
- A great place to work
- Unlimited growth opportunities
