Customer Success Manager
PlainSan Francisco, California, United States
Posted October 10, 2025
Full Time
About the Company
Plain is an AI-native support platform designed to help B2B teams scale customer support efficiently. Offering a range of services including API integration, multi-channel support, and internal tools, Plain enables businesses to move beyond ticket resolution and foster genuine relationships with customers. With a focus on powering support for numerous high-profile companies, Plain stands out by providing advanced technical support and operational solutions that enhance overall customer success.
Job Description
Plain is building a platform to unify customer interactions and empower B2B companies with AI. This Customer Success Manager role focuses on onboarding, renewals, support enablement, and product feedback, all conducted within the Plain platform. The role is based in SF with a 3-day/week schedule, emphasizing proactive communication and a hands-on, customer-facing approach.
Requirements
- 2–3 years’ experience in a Customer Success, CX, or post-sales role at an early-stage B2B SaaS company.
- Hands-on and proactive – comfortable jumping into Slack and following up consistently.
- Great product sense – translate feedback into insights and proactively push back.
- Strong communication skills – both asynchronous and video calls.
- Experience managing $10k-50k+ ACV customers.
- Ability to support multiple accounts without dropping the ball.
