Customer Success Manager

Easyship is looking for an experienced Customer Success Manager to join their team in London. The role requires a mix of strategic account management, problem-solving, and strong communication skills to help clients succeed globally.

Requirements

• Customer-first mindset with a proven ability to build relationships
• Strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs
• Excellent communication and data storytelling skills.
• Experience identifying expansion opportunities and working with Sales teams to close them
• Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
• Proven ability to manage multiple accounts and client types simultaneously.

Benefits

• Competitive Equity Package
• Gym & Wellness Reimbursement
• Complimentary Meal Benefits
• Generous Vacation Policy
• Duvet Day
• Mental Health Day
• 4 weeks of ‘Work from Anywhere’
• Professional Development
• Company issued laptop