Head of Client Services
EasyshipBengaluru, Karnataka, India
Posted August 12, 2025
Full Time
About the Company
Easyship is a leading eCommerce shipping platform that simplifies global logistics for businesses of all sizes. Our innovative software integrates order fulfillment, growth scaling, and customer experience improvements into a single dashboard, catering to over 100,000 global merchants, including top crowdfunding campaigns. Easyship's culture values respect, diversity, and innovation, with a global team spanning seven offices on four continents.
Job Description
Easyship is seeking a dynamic Head of Client Services to build and scale high-performing Customer Experience (CX) and Customer Success teams in India. This role focuses on ensuring consistent customer interaction, value delivery, and alignment with company mission. It requires strong leadership, operational skills, and data-driven decision-making.
Requirements
- 10+ years in customer-facing roles with at least 3–5 years in senior leadership
- Proven experience managing both CX (Support) and Customer Success teams
- Strong understanding of customer lifecycle management in SaaS/eCommerce/Tech
- Skilled in data analysis, stakeholder alignment, and change management
- Excellent communication, empathy, and conflict-resolution skills
- Experience scaling teams in a fast-growth or global environment (plus
Benefits
- Competitive Equity Package
- Gym & Wellness Reimbursement
- Generous Vacation Policy
- Duvet Day
- Mental Health Day
- Professional Development
- Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Bengaluru, Toronto, and Taipei
