Senior Customer Success Manager

Easyship is looking for an experienced Senior Customer Success Manager to join their team and take ownership of strategic client relationships. The role requires a mix of strategic account management, problem-solving, and strong communication skills to help clients succeed globally.

Requirements

• Customer-first mindset with a proven ability to build relationships
• Strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs
• Excellent communication and data storytelling skills
• Experience identifying expansion opportunities and working with Sales teams to close them
• Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
• Proven ability to manage multiple accounts and client types simultaneously
• At least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth

Benefits

• Competitive compensation with equity options
• Comprehensive health insurance
• Gym & wellness reimbursement
• Work from anywhere for up to 4 weeks per year
• Generous vacation policy, duvet days, and mental health days