Senior Customer Success
NomicNew York, New York, United States
Posted January 23, 2026
Full Time
About the Company
Nomic delivers a domain-specific AI platform that accelerates design, construction, and operation of the built environment. By securely integrating with existing data silos and infrastructure, it enables architects, engineers, and asset owners to automate tasks across drawings, specifications, standards, and proprietary knowledge. Its developer API lets teams embed Nomic's specialized models into bespoke applications, while AI agents empower every employee to perform at the level of senior principals, streamlining submittal reviews, code compliance, and other critical workflows. Nomic's focus on unstructured data, MLOps, and industry-specific solutions sets it apart in the architecture, engineering, and facilities markets.
Job Description
Nomic is hiring a Senior Customer Success Manager to own outcomes, retention, and expansion for its enterprise customers. The role involves owning post-onboarding relationships, driving adoption, and leading renewals and upsell opportunities. The ideal candidate has 5+ years of experience in Customer Success, Strategic Accounts, or Technical Account Management, with a proven track record of growing large accounts and owning revenue outcomes.
Requirements
- 5+ years of experience in Customer Success, Strategic Accounts, or Technical Account Management
- Proven experience owning enterprise renewals and expansions
- Track record of growing large accounts through upsell and cross-sell
- Experience building out processes and playbooks from scratch
- Commercially minded and comfortable owning revenue outcomes
- Credible with senior customer stakeholders
- Strong understanding of technical or data-driven platforms
Benefits
- Competitive base salary with performance-based variable compensation
- Equity participation
- Medical, dental, and vision coverage
- Flexible PTO and paid holidays
- Remote-friendly culture
