Analyst
eClerxPunjab, India
Posted October 9, 2025
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. The role involves making outbound calls to customers experiencing technical issues with our products or services, troubleshooting their problems, and providing effective solutions. This is an opportunity to provide excellent customer service and contribute to a positive user experience.
Requirements
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient in dealing with frustrated customers.
- Technical aptitude and ability to quickly learn new technologies.
- Previous experience in a technical support or customer service role is preferred.
- Familiarity with CRM software and call center technology is a plus.
- High school diploma or equivalent; additional technical certifications are a bonus.