Customer Experience – Technical & Commercial Focus

EdgeUno is looking for a Customer Experience professional with strong knowledge in connectivity, infrastructure, and monitoring tools, and a customer-first mindset. This position plays a key role in bridging technical operations and the broader customer journey, combining hands-on support for escalated cases with involvement in service activation, customer feedback loops, and pre-sales collaboration.

Requirements

• 3+ years in technical customer support, NOC, CX, or similar B2B roles.
• Technical or university degree in Networks, Telecommunications, IT, or related fields (completed or in progress).
• Native Portuguese, advanced English (spoken and written). Basic Spanish is a plus.

Benefits

• Competitive compensation package
• Training and development opportunities
• Collaborative environment
• Opportunities for growth into areas such as Customer Success, Pre-Sales, or Commercial Management