Seasonal IT Technician
Education at WorkTempe, Arizona, United States
Posted August 5, 2024
34000 - 36000 USD year
Part Time
About the Company
Education at Work connects American businesses with tech-savvy college students to fill in-demand roles such as project management, analytics, and customer service. The company offers work-based learning programs that enhance career readiness and deliver better business results, with high retention rates for full-time hires. Through university partnerships and job fairs, Education at Work builds a pipeline of early career talent, strengthening employer brands and addressing critical talent needs.
Job Description
The IT Support Technician delivers frontline IT support to EAW staff and student workers. This seasonal position involves resolving hardware, software, and connectivity issues, maintaining documentation, and executing onboarding/offboarding processes. It offers an expected end date of April 30, 2026, or sooner based on organizational needs.
Requirements
- Triage, troubleshoot, and resolve tickets via Samanage within SLA.
- Support via Teams, phone, email, and in person; document root cause and steps taken.
- Create/update KB articles for repeat issues.
- Troubleshoot MFA/SSO issues, profile problems, and Wi-Fi/LAN/VPN problems.
- Diagnose network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
- Create/update KB articles for repeat issues.
- Comfort with network fundamentals.