Seasonal IT Technician
Education at WorkSalt Lake City, Utah, United States
Posted October 8, 2025
34000 - 36000 USD year
Part Time
About the Company
Education at Work connects American businesses with tech-savvy college students to fill in-demand roles such as project management, analytics, and customer service. The company offers work-based learning programs that enhance career readiness and deliver better business results, with high retention rates for full-time hires. Through university partnerships and job fairs, Education at Work builds a pipeline of early career talent, strengthening employer brands and addressing critical talent needs.
Job Description
The IT Support Technician delivers frontline support to EAW staff and student workers, resolving hardware, software, and account issues through triage and resolution. This is a seasonal position with a 30-day end date, expected to be extended depending on staffing needs. It involves device management, access control, account and SaaS support, and documentation.
Requirements
- Triage, troubleshoot, and resolve hardware, software, and account issues.
- Manage Windows 11, Microsoft 365, and remote support tools.
- Create/update KB articles and maintain SOPs.
- Troubleshoot MFA/SSO issues, profile problems, and meeting performance.