Customer Success Manager

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our most strategic AEC customers to foster a “Customers for Life” environment and ensure customer retention.

Requirements

• Ensure that new customers are onboarded successfully
• Become an Egnyte product expert
• Monitor customer account performance metrics
• Work closely with account managers
• Provide post-upsell resources
• Create and execute data-driven documents
• Forecast risk and opportunity
• Facilitate effective communication
• Maintain awareness of service matters
• Work with various account teams

Benefits

• Competitive salaries
• Comprehensive benefits
• Flexible hours
• Generous time off
• Paid holidays
• Paid sick time
• 401(k) with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Up to 12wks of paid Parental and 10wks Adoption Leave
• Modern offices
• Gym reimbursement
• Cell phone reimbursement
• Internet reimbursement
• Free well-being apps
• Discounted pet insurance
• Electronics
• Theme park tickets
• Travel
• Egnyte account with lifetime access
• HealthJoy – a benefits navigation app
• One Medical virtual care