Customer Success Manager I
EgnyteIndia
Posted January 7, 2026
Full Time
About the Company
Egnyte is a secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content.
Job Description
The Customer Success Manager provides focus and drives consistency in the execution of various customer success and retention-related matters, managing customer relationships and driving product adoption to ensure customer retention and successful renewal of services.
Requirements
- 3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices
- Success managing customer relationships at a software or SaaS company
- Proactive approach with a demonstrated capability to identify and mitigate risk
- Experience working across multiple, internal teams to resolve customer issues quickly and effectively
- Previous experience with tech companies, specifically SaaS solutions
- Excellent communication skills (writing, listening, phone)
- A team player capable of high performance and flexibility working in a dynamic environment
- Ability to work US EST hours on a daily basis
Benefits
- Competitive salaries
- Medical insurance and healthcare benefits for you and your family
- Fully paid premiums for Term life insurance
- Personal Accident Insurance
- Flexible hours and PTO
- Gym and fitness reimbursement
- Childcare reimbursement
- Equal Employment Opportunity