IT Help Desk

EEP - Prime National Schools is seeking a knowledgeable and proactive IT Help Desk to join our technical support team. This role is essential in ensuring that our staff and students receive the highest level of IT support, contributing to a seamless educational experience.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in an IT Help Desk or support role is preferred.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent troubleshooting skills and the ability to work under pressure to meet deadlines.
• Exceptional communication skills in both Arabic and English; ability to convey technical information to non-technical users.
• Strong customer service orientation with a desire to help others.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• High table of Medical Coverage within Egyptian Network.
• Transportation Provided “School Bus”
• Tuition Discount 20%
• Great and encouraging work environment.
• Monthly Rewarding System.
• Yearly Increase up to 20% “based on achieving KPIs”
• Regular Workshops & Professional development