Engineer, IT Help Desk
Egyptian Banks CompanyNew Cairo City, Cairo, Egypt
Posted October 13, 2025
Full Time
About the Company
Egyptian Banks Co. for Technological Advancements “EBC” is the advanced developer and operator of payments infrastructure connecting the payments ecosystem, to offer seamless, interoperable and instant payment experience. Founded in 1995, EBC has been building, modernizing and operating domestic payment infrastructure. And with the continued support by its prominent shareholders, led by the CBE and National banks, EBC leverages every potential to accelerate adoption of electronic payment and foster the national transformation into a cashless society. VISION We strive to be the nucleus of the national payment ecosystem, supporting national financial inclusion transformation. STATEMENT OF PURPOSE EBC strives to be the nucleus of the national payment ecosystem, supporting financial inclusion and the transformation into a less cash society. 1) 123 Shared Cash Network: connecting all ATMs and cash points across Egypt, accepts all types of cards including credit, prepaid, governmental and private sector payroll and pension 2) Automatic Clearing House: A nationwide Electronic Funds Transfer (EFT) network, It processes batches of interbank Credit and Debit transactions facilitating a wide range payments 3) Meeza Digital: Meeza Digital is the domestic network connecting 32 million mobile wallets by all service providers to enable money transfer, QR code, Request to pay, Online purchase, cash-in and out through ATM. 4) Meeza National Card Scheme: The domestic card scheme serving more than 32 million card holder in compliance with global security and card scheme standards. 5) Instant Payment Network: Launched in 2022 offering instant 24/7 and seamless payment experience. The network is offers full interoperability across cards, mobile wallets and bank accounts. EBC takes pride in offering INSTAPAY application, first consumer Application licensed to operate on the Instant Payment Network, allowing direct access to bank accounts and instant transfer via mobile 24/7.
Job Description
The company is looking for an IT Help Desk Engineer to improve and upgrade the IT environment for users, troubleshoot network issues, configure hardware, and install new software. This role involves providing first-level support and creating an efficient IT environment for new hires.
Requirements
- +5 Years of Experience in IT Helpdesk
- Bachelor's degree in engineering, computer science or equivalent
- CCNA preferred
- Microsoft, VMware, or Red hat certificates
- CompTIA A+ Certification
- CompTIA Network+ (N+) Certification
Benefits
- Competitive salary
- Opportunity for professional development
